Easy 30-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to us within 30 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return or exchange online, by phone or email.
If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.
- Locate Your Order ID: Log in to My Account and select Order History; The order ID is in the left column.
- Fill Out the Request: Fill out the online Return Merchandise Authorization (RMA) Request to get the process started.
- Pack, Label & Ship: Replace item(s) and invoice in original packaging and include the RMA number. We recommend you ship via insured ground service with a tracking number. We cannot be held responsible for lost packages. Return shipping fees are the responsibility of the customer.
Digital Privacy Shop, P.O. Box 701, Folly Beach, SC 29439
If all conditions are not met, we reserve the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in the same condition as when purchased, in their original unaltered box, and must include all packing material, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. We can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.