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We stand behind the quality and functionality of the new and refurbished electronics we sell. Subject to the terms below, we will repair, replace, or provide an appropriate remedy for products that experience a covered defect during the applicable warranty period.
What Products Are Covered
Unless otherwise stated in the product listing, the following product categories are covered: Mobile phones, Tablets, Laptops, and Desktop Computers.
Storage drives and accessories including but not limited to bags, cases, protective equipment, chargers, cables and adapters are not covered by this warranty.
Warranty Coverage Period
| Product condition | Warranty period | Warranty begins |
| New products | 1 year | Date of purchase |
| Pre-owned/refurbished products | 6 months | Date of purchase |
What This Warranty Covers
This limited warranty covers defects in materials and workmanship that occur during normal, intended use of the product, including issues such as:
- The device failing to power on or operate as described
- Defective internal components
- Malfunctions that are not caused by accidental damage, misuse, or unauthorized service
- Hardware defects present during the applicable warranty period
For refurbished or pre-owned products, the warranty covers the product’s functionality as described in the product listing at the time of purchase. Cosmetic imperfections, signs of prior use, and minor differences in appearance are not necessarily defects.
Accessories included with a product are covered only if specifically stated in the product listing or sales documentation.
Our Remedies
If a product has a covered defect, we will, at our discretion perform one of the following:
- Repair the product
- Replace it with the same or a comparable product
- Provide a replacement part
- Issue a refund or store credit when repair or replacement is not reasonably available
Replacement products or parts may be new, refurbished, or equivalent in performance to the original product. The replacement or repaired product is covered only for the remaining portion of the original warranty period, unless otherwise required by applicable law.
We are not responsible for restoring or transferring personal data, applications, accounts, passwords, or other information. Customers should back up their data before sending a product for inspection or service.
What This Warranty Does Not Cover
This warranty does not cover damage, defects, or malfunctions caused by:
a. Accidents or physical damage
Examples include:
- Drops, impacts, crushing, or other physical damage
- Cracked, shattered, or damaged screens
- Bent frames, damaged ports, or broken buttons
- Liquid, moisture, humidity, or water damage
- Fire, power surges, lightning, or other external events
- Damage caused by improper packaging or shipping after delivery
b. Unauthorized modifications or repairs
This warranty does not cover products that have been:
- Opened, disassembled, or modified without our authorization
- Repaired or serviced by an unauthorized person or provider
- Fitted with non-original or incompatible parts
- Altered through hardware or software modifications that cause the problem
c. Misuse or failure to follow instructions
This warranty does not cover problems resulting from:
- Use contrary to the manufacturer’s instructions or safety guidelines
- Improper installation, setup, charging, storage, or maintenance
- Use with incompatible chargers, cables, batteries, accessories, software, or networks
- Abuse, neglect, intentional damage, or use for an unintended purpose
- Viruses, malware, unauthorized software, or account-related issues
- Lost, forgotten, or locked passwords and account credentials
- Normal software updates, resets, or configuration issues that do not result from a hardware defect
d. Normal wear and tear
This warranty does not cover ordinary deterioration from normal use, including:
- Scratches, dents, scuffs, and other cosmetic damage
- Fading, discoloration, or wear of finishes
- Gradual battery-capacity reduction
- Wear to buttons, ports, hinges, keyboards, cases, cables, or other consumable components
- Cosmetic imperfections disclosed in the product listing
How to Make a Warranty Claim
To request warranty service, use the form button below. We will need:
- Your name and contact information
- Order number or proof of purchase
- Product name, model, and serial number or IMEI, if applicable
- A description of the problem
- Photos or videos showing the issue, if requested
We may ask you to perform reasonable troubleshooting steps or provide additional information before approving a claim. We may also inspect or test the product to determine whether the issue is covered.
Do not send a product to us without receiving return instructions or authorization. Products sent without prior approval may be delayed or returned.
Shipping and Service
If the claim is approved, we will pay reasonable standard return shipping costs for approved warranty claims and provide instructions regarding return shipping. Expedited shipping, international shipping, and shipping for claims determined not to be covered may be charged to the customer.
Warranty Limitations
This warranty is limited to the repair, replacement, refund, or store credit remedies described above. To the extent permitted by law, we are not responsible for indirect, incidental, special, or consequential losses, including lost data, lost profits, loss of use, or business interruption. Some jurisdictions do not allow limitations on implied warranties or exclusion of incidental or consequential damages. In those jurisdictions, these limitations apply only to the extent permitted by law.
This warranty gives you specific legal rights. You may also have additional rights under applicable consumer-protection laws, which are not excluded or limited by this policy.