Technical Support Service

Purchase tech support in 30-minute increments

Service for customers who need technical support to resolve issues above the free-support level. These are issues unrelated to the proper functioning of our products.

This service may include any of the following:

• Privacy phone or tablet configuration issues
• Linux desktop and server troubleshooting
• Network issues related to VPN, TOR, or DNS settings
• Peripheral hardware and driver configuration (printers, scanners, cameras, and other USB-connected devices)
• 3rd-party applications

Step 1: Provide basic details

Provide details of the support you need in the "How can we help?" text field.

Step 2: Enter contact information

Enter phone number, Session ID, or Jabber ID. Tech support calls are normally conducted over the telephone network. If you'd prefer encrypted communication and/or keeping your telephone number private, we support voice calls over Session or Jabber Network (XMPP).

Step 3: Provide availability

Use the calendar to choose your preferred day and time and we will try to accommodate.

Step 4: Pay for the service

Increase the quantity to add additional 30-minute blocks of service, then add this item to your cart and checkout. Once payment is received, we will contact you to schedule the call.

Note: If more time is needed to complete your request, we will send you a separate invoice.